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Every Thanksgiving, Helen Hunt and Anthony Edwards try to get together.



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MovieGoods Customer Service

At MovieGoods, we provide our customers with the best possible shopping experience by standing behind our products and service with the MovieGoods Safe Shopping Guarantee. We offer the web’s best customer service but don’t just take our word for it - See What our Customers Have to Say!
 
Telephone: 1-888-855-3588
Email: help@moviegoods.com

 

Safe and Secure Online Ordering

Shopping online at MovieGoods with your credit card is completely safe. Your credit card information is encrypted using the latest security technology. In fact, we never even see your credit card number when you order online!

If you are not comfortable using your credit card online, we do offer other options including Google Checkout and Amazon Payments, and placing an order via telephone - simply call our order desk toll free at 1-888-855-3588 during regular business hours (9 AM to 5 PM Eastern Time).

Return Policy

MovieGoods Guarantees Customer Satisfaction! We take precautions against your order being damaged during shipping by carefully packaging orders.

If you are unsatisfied with the items you have received, please contact our Customer Returns Department immediately. We will be happy to assist you with a free replacement or refund of the price of the product. Please note that we do not refund shipping costs. Any products returned for credit or refund must be returned within 30 days. Please note that laminated posters cannot be returned as the process is not reversible.
Please Note:
Do not send any items back to us until you have contacted us first to obtain instructions and a Return Authorization Number. MovieGoods will NOT accept any returned orders without a Return Authorization Number.


Please take a digital photo of the item in question and the shipping container it arrived in and send it to returns@moviegoods.com. Please include the following in your e-mail message:
  • Your MovieGoods Order Number
  • The Specific Item Number
  • The Reason for your Return Request
  • Specify whether you are seeking a Replacement Item or a Refund

You will receive an e-mail in response from us with further instructions on how to properly return your item - most return requests are responded to within 2 business days.

Shipping Insurance

Orders are packaged very carefully to safeguard against potential damage during shipping. In fact, we guarantee your order against any tearing, breaking, or any other kind of damage which possibly may occur during the shipping process. Click Here for more MovieGoods Shipping Information.

Price Protection

MovieGoods does not offer any price protection policies on the items we sell. Due to constantly fluctuating supply and demand of movie collectibles, the current market prices of items can often change. If the market price of an item drops after the date you purchased it, we will not refund the price difference - however, you can return an item within 30 Days of Date of Purchase. Contact our Customer Service Department with any questions.
Please Note:
Shipping costs are not refundable and you would be responsible for shipping the item back to us

Still Have Questions?

Visit our FAQ page for answers to other common questions.
Contact our Customer Service Department anytime. You can also contact us through the Live Chat button at the top of this page. You can also reach us via telephone by calling us toll free (US and Canada) during regular business hours (9 AM to 5 PM Eastern Time) at 1-888-855-3588. International customers can reach us at 919-595-1110. We’re here to help!
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