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Frequently Asked Questions
Thank you for your
interest in MovieGoods! At MovieGoods, we are pleased to offer top
quality products at competitive prices. We stand behind our products
and our commitment to customer satisfaction.
The
following are answers to the most commonly asked questions our customers
have. If you cannot find the answer to your question, please feel
free to contact us - we would be happy to help
you!
- What
is the condition of the product that I am viewing?
- Is
this poster a reproduction or an original?
- Is
the image accurate?
- How
are your products packaged for shipping?
- How
do I order?
- What
are my payment options?
- What
do you charge for shipping?
- What
is your return policy?
- What
should I do if my order has not arrived?
- Is
sales tax added to my order?
- What
if you run out of stock on the item I want?
- Do
you sell movies?
- Okay,
I know you don't sell movies. What DO you sell?
- What
are the sizes of the various products?
- Does
the MovieGoods logo or Web address appear on the poster itself?
1.
What is the condition of the product that I am viewing?
All posters sold on by MovieGoods are rated using the following grading system:
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Mint or brand new
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Never hung in a theater. Looks brand new. In most cases with newer releases it is straight from the printer, through us to you. If it is a vintage product, it will have had lots of TLC over the years.
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Near Mint
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May have hung in a theater. If the item is rolled, it may have tiny holes in the corner borders and very slight edge wear. If it is folded, it could also have slight creases on the fold lines.
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Very Good
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May have hung in a theater. If the item is rolled ii may have more than one hole in each border corner. It may have minor edge wear and slight creasing. If the item is folded, it could also have slight separation along a fold line(s) and slightly more creasing. None of these issues would be obvious if the poster was framed.
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Good
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More than likely hung in a theater. There will be edge wear and it should have small tears or holes on the border that will not affect the artwork. Each tear should measure no more than one inch. Tiny pieces of border may be torn or missing. The item could have minor fading or condensation wrinkles. There could be some tape marks. If the item is folded, it could have separations in some places along the fold lines. Some of the condition issues may be visible if framed with no touch ups.
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Fair
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Will have hung in a theater. This item will potentially share all the same characteristics as an item in good condition. There could be larger tears and holes. There may also some bleed through, stains or other defects that could affect the poster's artwork. With restoration these items can be restored to their original shape before framing.
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Poor
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Definitely hung in a theater. In most cases the item has seen better days. The item could have larger tears or pieces of the poster missing. There could be serious fading. We seldom sell items in poor condition unless they are very rare. They would require some meaningful restoration.
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2.
Is this poster a reproduction or an original?
A large number of the items on our web site are originals. Unless a poster is specifically indicated as a "Reproduction", a "Poster Print" or a "Masterprint", then it is an original item. Descriptions for common original items include 1 Sheet Posters, Half Sheets, Lobby Cards, Inserts, Window Cards and 3 Sheet Posters. If you have questions about a specific item, contact us anytime.
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3.
Is the image accurate?
MovieGoods uses state-of-the-art
wide format scanning systems in order to assure the accuracy of every
item we show. The image that you see on your screen will vary slightly
in color depending on the type of monitor and settings used for viewing.
All folded products have been unfolded and scanned from their stored
state.
With this in mind, some
images will appear to show some glare/haze lines where vertical or horizontal
fold lines exist (this occurs when the folded part of the poster passes over
the camera during the scanning process. Since the poster is NOT FLAT at this
point, the camera is unable to take a fluid scan and hence, hazing occurs).
These are NOT flaws in the posters. Other slight color shading might occur
due to improper calibration and there may appear to be slight streaks in the
image due to small specks of dust or dirt on the glass plate used for scanning.
If you have questions regarding the accuracy of the image you see on the screen,
please contact customer
service for verification.
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4.
How are your products packaged for shipping?
All of our items are
carefully packaged in order to guard against damage. Unfolded posters
are shipped in heavy-duty reinforced cardboard containers or FedEx tubes. Items such as folded posters, stills, press kits and lobby cards are packaged
in heavy-duty cardboard reinforced envelopes. All of our products
are packaged in a way that ensures they arrive to you undamaged and in
the described condition.
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5.
How do I order items?
Click on the shopping cart
icon next to the item that you wish to purchase. After you have finished adding all your items into your shopping cart, click on "Check Out" and complete the shipping information. Next, you
will be presented with two payment options - secure direct
online payment or offline payment (phone order, mail order, etc.). Select one of
these options, and follow the further instructions.
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6.
What are my payment options?
MovieGoods offers three
payment options:
- Secure Online
Ordering - You may use your credit card (Visa, MasterCard, Discover
Card and American Express) to pay for your purchases. In order
to protect your ordering information, your personal information is encrypted using the latest
security technology. None of your ordering information, including
credit card number, name and address, can be read during transit. For more information regarding how we protect your ordering information,
please read our Security Policy.
- Telephone Ordering
- If you do not wish to use MovieGood's secure transaction system, you may
select the "phone order" option found on the order form. Please fill
out the entire order form, and then call us at our toll free number (1-866-679-0118)
to provide your credit card information over the phone.
- Mail Ordering - MovieGoods
accepts certified checks and money orders in US funds as payment. Please make any checks or money orders payable to MovieGoods Inc., and send them
to the address below. Please note that all checks are held for 10 business days to ensure they clear.
MovieGoods, Inc.
6850 Paradise Road
Las Vegas, Nevada
USA
89119
Please note that checks will be held for 10 business days for bank clearance and NSF checks will be subject to an additional fee.
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7.
What do you charge for shipping?
Shipping and handling fees
are calculated at the time that you make your order. Fees may vary, depending
on where the item is to be shipped to, and what delivery method is chosen. We
currently offer a flat shipping rate for most locations worldwide. Please
see our section on Shipping for more information.
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8.
What is your return policy? MovieGoods guarantees your
order against any bending, tearing, breaking or any other kind of damage,
which may occur during this shipping process. All of our items are carefully
packaged in order to guard against damage. Unfolded products are shipped
in heavy-duty reinforced cardboard containers or PVC tubes. Items such
as folded products, stills, press kits and lobby cards are packaged in
heavy-duty cardboard reinforced envelopes. All of our products are packaged
in a way that ensures they arrive to you undamaged and in the described
condition.
If you receive a package
that has been damaged during shipping OR if you are in any way unsatisfied
with the items you have received from MovieGoods, please contact our customer
service department within 5 days of receiving your order and we will be
happy to assist you. MovieGoods will credit you for all products returned
to us in re-sellable condition. Please contact our customer
support staff before sending back any items.
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9.
What should I do if my order has not arrived?
MovieGoods ships from multiple
locations. Currently we ship out of our head office in Las Vegas, NV
and our warehouse in Canada. Delivery time estimates may differ, depending
upon the shipping method you requested and the location your order is
shipped from. Detailed shipping rates and estimated delivery times can
be found on our shipping information page.
For peace of mind,
we recommend that you consider purchasing an upgraded shipping method
to ensure that your investment is fully protected. Our basic shipping
is handled through the US post office. This method is not trackable, insured
or guaranteed within a particular time period. Our faster delivery method
is handled through FedEx ground service. This method of shipment is insured
and trackable. .
If you have any questions
regarding the shipping of your order, please contact
us.
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10.
Is sales tax added to my order?
Shipments to Nevada residents
will be charged a 7.75% sales tax. Canadian orders will have 7% GST applied.
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11.
What if you run out of stock on the item I want?
Our web site will
alert you if an item is not in stock before you finalize your purchase.
Due to the large volume of business and occasional inventory errors, MovieGoods
may run out of a product before your order can be filled. In the event
that a product you ordered is no longer in stock, we will contact you
immediately and arrange either a replacement or a refund.
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12.
Do you sell movies?
No. MovieGoods sells only movie memorabilia. If you are looking for a particular VHS or DVD, please
visit Amazon
or Movies Unlimited.
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13.
Okay, I know you don't sell movies. What DO you sell?
MovieGoods sells a
wide variety of movie memorabilia, including movie posters, theater advertising,
and books. To find out more, click here.
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14.
What are the sizes of the various products?
Let Andy be your guide!
Click here to find out the various descriptions
and sizes of the movie products that we sell.
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15.
Does the MovieGoods logo or Web address appear on the poster itself?
No. The logo or web
address that shows on your screen is a watermark used by MovieGoods to
discourage pirating of images from our web site. Your poster will arrive without this watermark.
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If you still have any questions, please contact anytime via email, or via telephone at 1-866-679-0118 (US and Canada) or (702) 382-7414 (International). Feel free to check
back often at our FAQ page as we will be adding new information on an ongoing basis!
Poster
Conditions | History of Movie Posters |
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