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FAQ
Thank you for your interest in MovieGoods! At MovieGoods, we are pleased to offer top quality products at competitive prices. We stand behind our products and our commitment to customer satisfaction.
The following are answers to the most commonly asked questions our customers have. If you cannot find the answer to your question, please feel free to Contact Us - we will be happy to help you!
The following are answers to the most commonly asked questions our customers have. If you cannot find the answer to your question, please feel free to Contact Us - we will be happy to help you!
Legend
- What is the condition of the product that I am viewing?
- Is this poster a reproduction or an original?
- How are your products packaged for shipping?
- How do I order?
- What are my payment options?
- What do you charge for shipping?
- What is your return policy?
- What should I do if my order has not arrived?
- Is sales tax added to my order?
- What if you run out of stock on the item I want?
- Do you sell movies?
- Okay, I know you don't sell movies. What DO you sell?
- What are the sizes of the various products?
01. What is the condition of the product that I am viewing?
All posters sold on by MovieGoods are rated using the following grading system:
02. What is the condition of the product that I am viewing?
Mint or Brand New:
Never hung in a theater. Looks brand new. In most cases with newer releases it is straight from the printer, through us to you. If it is a vintage product, it will have had lots of TLC over the years.
Near Mint:
May have hung in a theater. If the item is rolled, it may have tiny holes in the corner borders and very slight edge wear. If it is folded, it could also have slight creases on the fold lines.
Very Good:
May have hung in a theater. If the item is rolled, it may have more than one hole in each border corner. It may also have minor edge wear and slight creasing. If the item is folded, it could also have slight separation along a fold line(s) and slightly more creasing. None of these issues would be obvious if the poster was framed.
Good:
More than likely hung in a theater. There will be edge wear and it should have small tears or holes on the border that will not affect the artwork. Each tear should measure no more than one inch. Tiny pieces of border may be torn or missing. The item could have minor fading or condensation wrinkles. There could be some tape marks. If the item is folded, it could have separations in some places along the fold lines. Some of the condition issues may be visible if framed with no touch-ups.
Fair:
Will have hung in a theater. This item will potentially share all the same characteristics as an item in good condition. There could be larger tears and holes. There may also some bleed through, stains or other defects that could affect the poster's artwork. With restoration these items can be restored to their original shape before framing.
Poor:
Definitely hung in a theater. In most cases the item has seen better days. The item could have larger tears or pieces of the poster missing. There could be serious fading. We seldom sell items in poor condition unless they are very rare. They would require some meaningful restoration.
A large number of the items on our web site are originals. A key indicator of original posters is the Original Item icon shown below. Descriptions for common original items include 1 Sheet Posters, Half Sheets, Lobby Cards, Inserts, Window Cards and 3 Sheet Posters. If you have questions about a specific item, Contact Us anytime.
03. How are your products packaged for shipping?
All of our items are carefully packaged in order to guard against damage. Unfolded posters are shipped in heavy-duty reinforced cardboard containers or tubes. Items such as folded posters, stills, press kits and lobby cards are packaged in heavy-duty cardboard reinforced envelopes. All of our products are packaged in a way that ensures they arrive to you undamaged and in the described condition.
04. How do I order items?
Click on the shopping cart icon next to the item that you wish to purchase. After you have finished adding all your items into your shopping cart, click on "Check Out" and complete the shipping information. Next, you will be presented with payment options. Select one of these options, and follow the further instructions.
05. What are my payment options?
MovieGoods offers three payment options:
06. What do you charge for shipping?
- Secure Online Ordering - You may use your credit card (Visa, MasterCard, Discover Card and American Express) to pay for your purchases. In order to protect your ordering information, your personal information is encrypted using the latest security technology. None of your ordering information, including credit card number, name and address, can be read during transit. For more information regarding how we protect your ordering information, please read our Security Policy.
- Pay via Third Party Options – Amazon Payments, PayPal, or Google Checkout.
- Telephone Ordering - If you do not wish to use MovieGood's secure transaction system, you may select the "phone order" option found on the order form. Please fill out the entire order form, and then call us at our toll free number (1-866-679-0118) to provide your credit card information over the phone.
Shipping and handling fees are calculated at the time that you make your order. Fees may vary, depending on where the item is to be shipped to, and what delivery method is chosen. We currently offer a flat shipping rate for most locations worldwide. Please see our section on Shipping for more information.
07. What is your return policy?
All of our items are carefully packaged in order to guard against damage. Unfolded products are shipped in heavy-duty reinforced cardboard containers or PVC tubes. Items such as folded products, stills, press kits and lobby cards are packaged in heavy-duty cardboard reinforced envelopes. All of our products are packaged in a way that ensures they arrive to you undamaged and in the described condition.
If you receive a package that has been damaged during shipping OR if you are in any way unsatisfied with the items you have received from MovieGoods, please contact our customer service department within 5 days of receiving your order and we will be happy to assist you. MovieGoods will credit you for all products returned to us in re-sellable condition. MovieGoods does not accept any returns without an RMA Number, which can only be obtained after contacting a MovieGoods Customer Service Representative.
08. What should I do if my order has not arrived?
If you receive a package that has been damaged during shipping OR if you are in any way unsatisfied with the items you have received from MovieGoods, please contact our customer service department within 5 days of receiving your order and we will be happy to assist you. MovieGoods will credit you for all products returned to us in re-sellable condition. MovieGoods does not accept any returns without an RMA Number, which can only be obtained after contacting a MovieGoods Customer Service Representative.
Delivery time estimates may differ, depending upon the shipping method you requested and the location your order is shipped from. Detailed shipping rates and estimated delivery times can be found on our Shipping Information page.
For peace of mind, we recommend that you consider purchasing an upgraded shipping method. Our basic shipping is handled through the US post office. This method is not trackable or guaranteed within a particular time period. Faster delivery methods are offered in which the shipments are fully trackable and guaranteed to arrive within the selected delivery time.
If you have any questions regarding the shipping of your order, please Contact Us.
09. Is sales tax added to my order?
For peace of mind, we recommend that you consider purchasing an upgraded shipping method. Our basic shipping is handled through the US post office. This method is not trackable or guaranteed within a particular time period. Faster delivery methods are offered in which the shipments are fully trackable and guaranteed to arrive within the selected delivery time.
If you have any questions regarding the shipping of your order, please Contact Us.
Shipments to Nevada residents will be charged a 7.25% sales tax.
10. What if you run out of stock on the item I want?
Our web site will alert you if an item is not in stock before you finalize your purchase. Due to the large volume of business and occasional inventory errors, MovieGoods may run out of a product before your order can be filled. In the event that a product you ordered is no longer in stock, we will contact you immediately and arrange either a replacement or a refund.
11. Do you sell movies?
No. MovieGoods sells Only Movie Memorabilia. If you are looking for a particular VHS or DVD, please visit Amazon or Movies Unlimited.
12. Okay, I know you don't sell movies. What DO you sell?
MovieGoods sells a wide variety of movie memorabilia, including movie posters, theater advertising, and books. To find out more, Click Here.
13. What are the sizes of the various products?
Click Here to find out the various descriptions and sizes of the movie products that we sell.
If you still have any questions, please contact us anytime via E-mail, or via telephone at 1-866-679-0118 (US and Canada) or (702) 382-7414 (International). Feel free to check back often at our FAQ page as we will be adding new information on an ongoing basis!
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