All of our orders are carefully packaged in order to guard against damage. Rolled posters are shipped in heavy duty cardboard mailing tubes. Items such as folded posters, stills, press kits and lobby cards are packaged in heavy-duty reinforced cardboard envelopes, or in bubble-wrapped lined envelopes. If your order contains multiple items that can be carefully packaged in the same package, then we will do so to keep shipping costs minimized.

Shipping Costs and Delivery Timeframes

MovieGoods offers a variety of shipping options. For USA orders, MovieGoods recommends a FedEx® delivery method as your shipment will be completely trackable and insured against damage. Orders shipped via the USPS delivery method are neither insured, nor trackable while in-transit. Note: to ensure timely order processing, any FedEx orders placed with an invalid recipient address (such as PO Boxes or APO addresses) may be shipped out via priority USPS at the discretion of the MovieGoods Shipping Department. Please be sure to provide a valid physical address that FedEx can deliver to when completing your order.

Next day FedEx shipping is available on some items (Continental USA only). For next business day service or orders requiring shipping within 24 hours, please contact us via telephone at 1-866-679-0118 (during regular business hours). The cost for next business day FedEx service is $29.99.

Important: please note that the delivery times listed below are the TRANSIT times your package will require to arrive. In order to determine how long it will take for your order to reach you, you must add transit time and order processing time together. If you order items with different availability periods, the item with the longest period will apply. The product availability of all items is listed on the web site.

For one standard item, shipping costs and transit times are listed below. Certain large items and frames may have higher shipping costs:

Shipping costs for additional items is only $1.50 each - take advantage by ordering several items at once! (Note: this does not apply to larger items such as poster frames, lightboxes and large oversized posters. Different shipping costs and/or shipping surcharges may apply for these items).

Tracking numbers: in most cases, FedEx tracking numbers will be emailed to customers.

Backorders: in the event that an ordered item is temporarily out of stock or backordered, we may hold the rest of your items until the backorder is filled. As soon as all items are available, we will ship your entire order in one shipment.

Shipping Exceptions

Regardless of shipping method chosen, some Film Cells may take 4 to 6 weeks to arrive, and Poster Frames and Lightboxes may take up to 3 or 4 weeks to arrive. Please note that in some cases, Still Photographs and Poster Prints may not be able to be delivered via the FedEx 2-5 day service. If you require any of these items faster than the above stated standard delivery timeframes, please contact customer service at 1-866-679-0118 for assistance.

Please note that certain products, including poster frames, lightboxes and stand-ups and large oversized posters,can not currently be shipped to addresses outside of the US and Canada. Please contact us if you are an International customer looking to purchase these items.

Taxes and Duties

Shipments to Nevada addresses will be charged a 7.75% sales tax.

International orders are subject to potential duties, customs charges and taxes levied by local governments, such as the VAT and GST. International customers are personally responsible for these charges.

Payment Methods

Online orders can be paid for with major credit cards - MasterCard, Visa, American Express, Discover and JCB. Offline orders can also be placed. Payment options include using a major credit card via telephone, or sending in a check or money order. For eBay auctions items and/or offline orders, PayPal can also be used for payment. Please note that all personal checks and money orders must be in US currency and will be held for at least 10 business days to clear before orders are shipped. We strongly recommend US$ money orders for non-USA residents as foreign checks may have a longer clearance period.

Return Policy

MovieGoods guarantees customer satisfaction! We take precautions against your order being damaged during shipping by carefully packaging orders. If you do have concerns about damage during shipping, please choose a FedEx delivery method as your package will be insured.

If you are unsatisfied with the items you have received from MovieGoods, please contact our customer returns department immediately. We will be happy to assist you with a free replacement or refund of the price of the product. Please note that we do not refund shipping costs. Any products returned for credit or refund must be returned within 30 days. Do not send any items back to us until you have contacted us first to obtain instructions and a Return Authorization Number. MovieGoods will NOT accept any returned orders without a Return Authorization Number.

Please take a digital photo of the item in question and the shipping container it arrived in and send it to returns@moviegoods.com. Please include the following in your email message: your MovieGoods order number, the specific item number, the reason for your return request, and whether you are seeking a replacement item or a refund. You will receive an email back from us with further instructions - most requests are responded to within 2 business days.

What to do if your order has not arrived

MovieGoods ships from multiple locations — including our head office in Las Vegas, Nevada. Delivery times may differ depending upon the order processing time of the items ordered, the chosen method and the warehouse location your order is shipped from. All shipping options include estimated delivery times. You can check the status of your order anytime online by visiting the Order Status link. If you still have questions related to your order, please contact us at orders@moviegoods.com.

Questions?

Contact us anytime if you require any further information. We can be reached via email at help@moviegoods.com, or via telephone during regular business hours at 1-866-679-0118 (toll-free in the US and Canada) or (702) 382-7414 (International).